User has a surface laptop with an unresponsive keyboard.

Edit: this is the onboard keyboard

I’m losing my mind here. Been working on this ticket for 2 days.

If the Fn light comes on, and the F keys are responsive, but the rest of the keys are not responsive? Obviously a driver issue?

But I already checked driver updates, manually installed surface laptop go driver package, ran all windows updates + optional updates.

All keys work in the Bios just not in windows 10.

Other things I’ve tried: - hard reboot - uninstalling all keyboard drivers, rebooting - disconnecting everything from laptop, rebooting - keyboard troubleshooter - surface diagnostic toolkit

Now one other question is when I go to update these keyboard drivers. I could choose HID keyboard device or HID compliant device, I tried both no luck.

Thank you!!!

Edit: Resolved! Updated all keyboard drivers to HID compliant, which moved them all to the HID section of device manager. Then for each one, updated driver -> search automatically. This moved them all one by one back to the keyboard section of the device manager. Resolved