Casper scores

Has anyone else had an issue with Altus saying they delivered your score, but schools saying otherwise (I took the 6/17 exam). It seems like this is Altus’ fault because none of my schools received my Casper scores. I submitted my secondaries at these schools over 3 weeks ago and just now realized that my application was never marked complete because of this missing score. I wished I had checked this sooner but assumed it wouldn’t be an issue because Altus would send my scores correctly.