3 weeks & still not shipped

Title says it all. Been 3 weeks since I placed my order. No shipping confirmation. I know 2 individuals who ordered the same style, color & shape as I did. They placed their orders a few days after I placed mine & they already received theirs while I'm still waiting. I contacted customers support & the only response I got was them reiterating the fact that they are experiencing delayed shipping times & that it may take up to 3 weeks to ship out orders. Very disappointed.

Update: I just went online and sent in a cancelation request and ordered from Best Buy instead. Unfortunately no Gold, Size 7, Horizon rings were in stock so I settled for the Heritage. Hopefully I don't regret not sticking with the Horizon & hopefully I wont have any problems getting my money back because this is just disappointing.