Salary through JP Bank cash card

Hello!

I am supposed to be getting a salary from job, but my boss says she can't send the money somehow(?). I have a JP Bank Cash Card, where I have sent her pictures of the front and also given my 'My Number'. Does any have any clues, as to what solutions or steps I could take in order to help? I tried searching online, but did not find any specific answers to the problem unfortunately!