Lavender Sky order came warm

I placed an order for a three months supply through Lavender Sky and picked Hallandale as my pharmact, the medicine package came in the mail today and my husband made sure to be home when the package arrives so the medicine does not get warm sitting outside. Well, the package arrived very warm, I am very concerned and shocked as these meds are supposed to be shipped with an ice pack or in a cooler or something. Is this normal?