Problem with my new G14 2023

I just got my G14 just days ago I got an update from windows, I chose to restart and install updates, after restarting it shows that "BIOS upgrading.. " it finished the loading and restarted, now it's stuck on this black screen, the laptop doesn't show any kind of response whatsoever, anything I can do ? or I should return it to the selling company ? It has a 7 days warranty that it's still not over till now I really need your help guys