Yoto Australia Christmas delivery

Is anyone still waiting on their Yoto delivery in Australia from the Black Friday sales? I purchased on 25/11 and still am yet to receive a delivery date. I had spoken to them a few days before Christmas and was assured I would receive it prior to Christmas. I finally got an email on the morning of 28/12 saying it has been posted. However on the Auspost app it says the label has been created by sender and approved by auspost at 8am on 23/11, but parcel hasn't been received. It has now been 4 business days since the label approval, with no further updates, or email from yoto.