What to do After the 90 day wait period ?

I am sorry if I’ve already asked this question. I thought it would be resolved by now, but I applied July 1, 2024 and it’s been over the 90 day wait time I’ve gave EVERYTHING To my SW the day of the home visit even the PS paper work(I have an oldest who has ps thats why I know the process) I’ve called every week since then to ask for any update cause the SW and her supervisor weren’t getting back to me for weeks and they keep saying “pending for supervisor” just recent my child had a neurologist appointment and he diagnosed him with “At risk for self injurious behavior” with new medication so I sent that discharge paper in hopes it help in making a decision because he’s 2.5 years old (yes he’s incredibly young but he has so much issues we deal with that aren’t has normal with any other kid his age with other supporting medical results) but I haven’t heard back just that my SW fwrd the paper to her supervisor I called this morning and still nothing and they said a notice of action was going to be sent out in mid September but never did and never explained why or what it was for now the Supervisor phone is disconnected and can only be contact through email Why is so hard to get a response I’ve been waiting months for a response I get they are busy but MONTHS my husband had to take time off work to help me with him it’s been making a living extremely difficult The customer service at the local office they try to help as much as they could possibly buy it seems like they also don’t get back to their emails or requests when I call it’s been like this the whole 90 days idk what to do anymore I’ll hate to wait this long just for a denial