Calpak customer service

Hey everyone! I recently bought the Calpak 26L Terra backpack in the color cacao, and was sooo excited about it! About a week goes by after ordering and I received this email from Calpak:

“Thank you so much for shopping with CALPAK. Unfortunately, we are writing to inform you that there was an inventory discrepancy and we have had to cancel the order. We did everything we could to find your item, but we are sold out everywhere. We try to maintain 100% accuracy with our inventory, but occasionally we experience an inventory error.”

I was so bummed about it, especially because they also told me that once a limited color sells out they do not restock it unless it was in high demand. I even looked on sites like depop and poshmark to try finding it in cacao but no luck.

Has anyone else had this happen before with Calpak? This is my first order from them. Are they usually sold out of products or known for canceling orders? Thanks for any advice!