New Eletta Explore - frequent error message
We unpacked the DeLonghi Eletta Explore on Christmas Day. We have exclusively used medium roast Counter Culture beans. My primary beverage of choice is a flat white…and at least half the times I’ve made one, I get this error message. I end up reducing the intensity all the way to 1, adjusting the grind (has ranged between 2 and 5)…and eventually it produces something palatable. When I get this error message, it will not make ANYTHING…I’ve tried coffee, espresso, latte, americano - and I just have to randomly adjust the grind level and intensity level because simply “reducing” it doesn’t seem to work initially.
Even when the settings stay exactly the same as they were when it functions “normally” (with no error message), I inevitably end up dealing with this again. We are wasting so much coffee (not to mention time). Wondering if anyone has encountered this.
At this point, I’m considering exchanging it for the exact same model OR a comparably priced Jura (which I realize will have less features).
Any thoughts?
We unpacked the DeLonghi Eletta Explore on Christmas Day. We have exclusively used medium roast Counter Culture beans. My primary beverage of choice is a flat white…and at least half the times I’ve made one, I get this error message. I end up reducing the intensity all the way to 1, adjusting the grind (has ranged between 2 and 5)…and eventually it produces something palatable. When I get this error message, it will not make ANYTHING…I’ve tried coffee, espresso, latte, americano - and I just have to randomly adjust the grind level and intensity level because simply “reducing” it doesn’t seem to work initially.
Even when the settings stay exactly the same as they were when it functions “normally” (with no error message), I inevitably end up dealing with this again. We are wasting so much coffee (not to mention time). Wondering if anyone has encountered this.
At this point, I’m considering exchanging it for the exact same model OR a comparably priced Jura (which I realize will have less features).
Any thoughts?