Helle Hansen Jacket Repair

We got my 15 yo son a new HH jacket, and on his first day, he got a rip in the arm from doing glades. I was wondering, how can we go about getting the jacket repaired. Coming here as I have been on hold on their line for 30+ minutes with just hold music. From what I understand they have repair centers, but I cannot find any listed that I can reach out to.