PlayStation Repair Australia

Have any of my Australian brothers/sisters had any success with submitting a request for repair through PlayStation Repair website? It constantly just loops back to the support homepage when I try to go through the process. I saw another post from a year ago regarding this and they had found a link that worked, but when I went through to the personal details end of the process, I could only pick Germany as my country of residence. Normally I wouldn’t be so worried about trying to cash in on the warranty but it’s my limited edition Spider-Man 2 controller that is having issues (menu button no longer has a “click” when pressed, and right hand side of the controller creaks/squeaks when pressing face buttons/pulling right trigger). One thing I’ll say against PS/Sony, their support services are terrible, the support email address doesn’t take emails, their phone number doesn’t work even within opening hours, and obviously the website barely works for this function I’m trying to use.