Jetstar really is the worst airline - Departing Perth

8am Flight cancelled 4 hours before departure (notified via email at 3:50am). Next alternative flight is departing at 10;45pm that night and includes a layover, making it an all nighter.

Customer date no help, full of self serving cliches and references to fine print and no guarantees. Travelling with young kids? Don’t care. Got bookings and commitments at other end? Don’t care.

Cancelled booking requested a refund, told it will take 7 days. They can cancel a flight inn4 hours notice, but takes them 7 days to pay you back for a service they failed to provide.

I’ve no problem with them being a low frills airline, but at least be able to provide the basic service that defines you as a business.

Virgin it is and I won’t fall for the Jetstar false promises again.