Truist requires the dead account holder to report themselves as dead.

Update: big thanks to u/not1oftheniceguys. This comment is very helpful! Leaving this up for people’s future reference.

Edit: Will try to call the exact branch tomorrow when they open to reach her banker. Hopefully this will sort things out. If anyone happens to have the correct phone or fax number at Truist Corporate that handles account closures, please still let me know. It's something easy to find at all other major banks, just incredibly difficult to locate for Truist for some reason. Thanks in advance and thanks to all who commented!

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Sorry for the absurd title but this is an absurd situation. I posted to r/TruistBank as well.

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Hi all, does anyone know how to report a death to Truist?

Truist's phone operator keeps telling me I can't report the death unless I'm the account holder, who died. I asked for a number for the responsible department but he says I can go to a branch (nothing within 1000 miles of me) or have the account holder call.

We're also dealing with Bank of America and Chase. They have an estate services line each and an online portal to upload documents to get estates settled. The phone support tells me there's nothing and no number to call. Is this true? Does someone here know what number or fax I can use? I'm sure their corporate has a department to handle this.

If anyone knows the fax or number or correct department, could you let me know? Much appreciated!