sims stuck at local fedex depot?

is there just a “where’s my shit?” number i can call for mint? they fedexed us 2 sims to port our phones to mint like 2 weeks ago. when you track the package, it’s just stuck at a fedex depot here in town. for like 9 days nothing has changed on the tracking at all—it says it’ll be delivered before 5p today every day, then nothing. we’re not near the fires, that’s not an excuse, lots of other fedex stuff is being delivered. anyone?