Who else has backed a project that went into production but never received the product?

Is there a dedicated place for posts like these?

My first and only KS backing was for a camera tripod project by Benro. I backed $380.00 in April 2023. In October 2024, I was asked by the creator (Benro) to confirm my shipping address through an official form, which I did. The product apparently arrived in October at their US warehouse. Nothing has happened since.

At this point, I feel like they stole $380. This is not a lot of money to me, but I'm still angry and disappointed.

I suppose there is no recourse here?

I unfortunately will never back another KS project.