Hajj application verification

Does anybody know if Nusuk stopped verifying applications altogether? My profile has been verified but my husband’s has been “under verification” for 2 weeks. Because of this, we missed the opportunity for phase 2 packages and now potentially phase 3. I have sent emails to Nusuk and only received generic responses to the tickets I submitted. I have no way of getting in contact with them. His application got verified easily last year when we tried for hajj. This is the only thing preventing us from confirming a package :(