I can't log into my Facebook account because I lost access to my authentication code

I can't log into my Facebook account because I lost access to my authentication code (my old phone was stolen). When I request to recover my account, it asks me to record a video of my face and my ID, which I have done several times but it always happens to me the same: although Facebook recognizes that I am the owner of the account and sends me a code to recover it, when I log in it asks me again for the authentication code, which I don't have. Has anyone else had this problem? Is there a solution to be able to use my account again?