Fellow Opus Clogging

Fellow Opus is clogging up. Grind setting is at 5.1 which is what I’ve been using for about a month or two now for these beans. Burrs are far from touching, I’ve cleaned everything out and tried slow feeding but nothing works it keeps clogging up, and then whatever grounds do come out are super fine and powder-like. Has this happened to anyone else?

I’d love to avoid contacting Fellow, as the last time I tried to contact them it took them over a week and a half to respond to my email, and when they did they just sent me a line from their FAQ page lol.