I need advice on where to take my career next?

Hello,

TL;DR

I've been maxed out at work. Asked for support and have not been given it. I've been unexpectedly out of the office and it's coming to light how stretched thin I am. How should I talk to my manager about improving the role/my work life balance?

I work for a commercial insurance agency in a dual role. Account Executive (client relationship) and account manager (day to day servicing). I started in August of 2022. I was with a smaller agency since April of 2016.

My agency mainly handles middle market and large business insurance as clients. Where there are multiple team members on an account.

My dual role is essentially a pilot position for lower middle market/smaller business clients, but they are still paying on the lower six figure in annual insurance premiums. Other than an offshore servicing company for basic servicing/admin tasks, I am the one that does it all.

I am now the most tenured person in the role and five people in the role have left the position due to the heavy workload. One of which used to be a supervisor and she got promoted into the large commercial division and pretty much ghosted all of her direct reports.

That said, we have also gone through two client management software systems within the last two years which has caused further instability in servicing clients effectively.

I have been asking for support and trying to improve the role since this time last year and pretty much gotten "hang in there" and "we're working on this to make things better".

Basically since the accounts I manage are lower revenue for the company at large, supporting the people (me) in the role has been mentioned to me as "low priority".

My Dad suddenly passed away on March 3rd, if this had not happened, there wouldn't have been a problem with me getting work done, meeting deadlines, etc.

I am well respected and liked within the agency, got a nice performance bonus at the end of the year and have a looming promotion into the large commercial division.

But given the instability/changes in software systems and new workflows, I've basically been doing the best I could, with what I have to work with. So, my manager and colleagues having to pick up where I left off has been confusing and they are trying to put the puzzle pieces together.

Which I feel bad about and I have volunteered to work during my ten days of bereavement leave, to help in these efforts, even though I know I shouldn't be. My manager does not me wanting to help and step in, but we have had to chat about a couple items.

Anyway, I hope this shines a light on the demands of the role and the need for change/a beneficial path forward.

But I also hope this doesn't negative impact my standing on the promotion. Should I just find a new job, quit, see if they fire me/lay me off?

A few weeks back I worked until 3:30am in the morning and have worked numerous times until 1am. Really just to keep up as best I can. This has taken away from my time with my wife and two young daughters.

Since my Dad passed away...putting a lot of things in perspective. But I do care about my clients and colleagues, but when is enough enough?