Hot headed people are mostly the stupid ones.

Second time this customer contacted us regarding their online order. I have verified everything and asked if they have received the tracking information. The moron said yes and he said that it wasn't moving. I explained to him how to see the ETA of the tracking because it's just worded differently on the page he is looking at.

I made him read everything that he is looking and when he said "agreed date of delivery", I interrupted him and said "that is it. It should mention there the date of delivery is 03/15/2025." I don't know how this moron didn't put 2 and 2 together that "agreed date of delivery" is just "estimated time of arrival". Even if this was in another language, I would have context clues of what it is.

Then this moron still proceeds to ramble nothingness after I have explained thoroughly to him what he was looking for.

Moron: "This is not even funny. I am not kidding. No one is helping me even in the first time I called. There is no ETA on the tracking you have sent me and it is not working"

Me: "As I pointed out earlier, the one that reads "Agreed date of delivery" is the ETA you are looking for.

He proceeded to ignore what I said just to move the goalpost.

Moron: "The first time I have called, I was not helped"

Me: "Can I verify what was your request from the first call that you had so I can check if they have done something?"

The moron just hung up. Priceless.

I was reading through the notes the first time he called and he was just asking for the status of his order.