Can these people freaking not?

Customers who hop in chat line and treat it as their personal messenger. Hey moron, you are not the only customer that we need to cater to. Fcking finish what you are doing and then hop on the customer service line if you are ready. I don't want to reply to you once then wait up for 5 minutes before you make another reply.

It's not only that our AHT sky rockets but they are eating up the time and holding the line. This is basically the same as people who will go on a queue then answer their phone in front of the checkout counter while there is a huge line behind them.

Inconsiderate aholes. In my account, we cannot just disconnect these troglodytes because they will rate us negative for ending the chat while they are fcking AFK.