I understand what everyone is talking about now

I understand it all. I’m new to call centers and this is my first job in a year. The training I got was horrible. All of it was hypotheticals for problems that don’t even happen. They then stick you on shadowing a person, which is just you listening to them take phone calls for your whole 8 hour shift for three days. The dude I shadowed even straight up told me he didn’t feel like talking on day 3 so I had to go figure it all out on my own. This is ABSOLUTE hell. I understand why people hate this now.