US merch store is shite

Placed and order for a track jacket back in December, got a backorder email notification, then later got an email that my order can’t be fulfilled. They gave me the runaround for a whole month to tell me they’re out of stock and not getting any more.

Plan B: Ordered the jacket + live at Wembley bundle on the official UK store website and it shipped the next day.

Higher shipping costs to NA but I’d rather pay more than have the stress of dealing with the US store.