Do not buy phones from Visible

I got an iPhone 13 from them and it arrived dead as a brick. Apple says it has a bad battery and the rear facing camera is not working. I spent over two hours on chats with Visible and their final answer was- "Replacement can be granted if you enrolled your account to our Visible Protect upon purchase." So now I have a brick for a phone and no way to get the money back or a replacement phone.