Is Ionos good? Also, "Precondition failed. Contact support!"

I have a VPS with Ionos that I bought this month. Are they good? I've heard bad things about their shared hosting, but even if Ionos is shit, the VPSes are still good, right?

I did have an issue with the panel because "precondition failed." And I had to put in the last name on my account today because of a security check or something. I fear that if I keep making login attempts I may be fully locked out. The VPS itself is fine, the panel is not. I found a post about Ionos with a "secret support email" and emailed that. I got a reply that asked me if the issue still continued and if all was well.

I'm so fucking indecisive about VPS hosts cause the moment I think something's good to go, I go out and read the bad reviews and that alone is enough to sow the seeds of doubt within me. Hetzner rejected me twice (understandable, given the strict verification), forcing me to go to Ionos.