My Uni acom are refusing to fix my Ethernet

I’m so annoyed the WiFi at my uni acom is terrible I lag while watching tik toks to the point I use mobile data instead I play video games and it’s always lagging. When I got her I found out my Ethernet is not working so I asked for them to fix they said they would they didn’t I said it again and they did the same thing. Lastly I recently said to them and one of the employees said the owner doesn’t want to send someone out to fix just one Ethernet. I didn’t argue bc he’s just an employee but considering complaining bc I pay a lot for my accommodation and i find it really annoying that they won’t fix it bc It’s just me having the problem am I in the wrong ?