X support automates message instead of actually helping

My account was hacked, they enabled 2FA so I can’t get in.

I have sent requests to support 5 times. Two responses have been exactly the same, completely disregarding what I have to say.

“It seems you still have control of your account” when in my support request I said “I do not have access to the account. Once I change the password and try to log in, it asks for 2FA code which I don't have. I never set it up on my phone or any other device.”