Supernote Order status

I had order Supernote manta on 17 Dec 2024 and I had asked about shipping/tracking detail of my order. Today I got email from Supernote team that. Please give us new address so that they can change is system and deliver order as per sequence.. I had given office Texas USA address actually it’s my office address. I didn’t understand why they asked me to change order address what is wrong with that, any member in this group received such communication so that I can understand what is going on