Katana V2 and V2X randomly reboots

Hey, all!

I had a Sound Blaster V2 soundbar on my Alienware R15 system for and have had issues recently with it just randomly rebooting on me. I’ve had it about 2 years and the rebooting started after the last firmware update. I was able to roll it back and forward again, but the rebooting never stopped.

So, I bought a new Katana V2X system and love it. It doesn’t sound much diff or worse than the V2 I had issues with. However, after about 4 hours of use, it just did its first reboot while I was gaming. It turned off and I seen the “Welcome” text in the logo. 🤦‍♂️

I’m using this on an Alienware R25 system and do have it plugged into a USB 3.2 port in the back. Could that be causing issues? I’ve not yet tried changing it to a different port and wasn’t sure if it would work fine on a USB 2.0 or if it needed to be 3.0.

Just looking to see if anyone else has had similar issues and found a solution. I really don’t wanna give it up…I initially purchased a SteelSeries Arena 7 as a replacement and it just didn’t sound good to me at all…so I decided to try the Katana V2X, since it was a newer model. Really surprised to see it doing the same thing…

Tagging /u/Creative_Colin

Thanks for reading and really appreciate any help!