Is this illegal and negligent?
UPDATE: Wow, okay I didn't expect this to blow up the way it has. I have already left a bad review and filed a report with Rover and have been in contact with the case manager. To those that have been kind and empathetic and provided constructive criticism, thanks. I've also read the advice on what to do next time. Our dog usually stays with my in-laws but they're abroad at the moment. This was only my second time using Rover as I only do so when I have no other options for someone I know to watch our dog. We don't have a lot of extra disposable income. I understand that we got what we paid for. I get it. We truly love our fur baby so much and will do more next time to do our due diligence.
•••
Edit to add: please be kind in the comments. I already feel like crap. Thnx.
••• My husband and I just picked up our dog today from a sitter we had him stay with from Thursday to Sunday. We had to go fly out of town for a wedding so unfortunately he couldn't come with us. We usually leave our dog with my in-laws but they're abroad at the moment and our last experience on Rover was good.
Anywho, on my dog's profile, I said that my dog doesn't do well with other dogs (he wasn't socialized well as a puppy before we adopted him), that he's a bit anxious, and feeding instructions etc. I also reminded the sitter of these instructions as we dropped him off. Her profile said that she was an animal lover, had taken care of animals her whole life, listed all this experience, etc. Her profile also says she doesn't have kids in the home (my dog can tolerate kids; I just prefer no kids in case he gets too distressed). When we were dropping him off on Thursday, she said "oh actually, I'm not the one that takes care of the pets. My son does, but I have the profile up because he's a minor. He's in the shower right now, but he'll take good care of your dog". First of all, if your son is a minor, why is he not at school. And secondly, isn't this like illegal??? I was super hesitant and iffy at this point but we didn't have a backup option since our flight was leaving in several hours. She said she'd be in frequent contact and send lots of pictures, don't worry, yada yada. She also asked if it was okay if she could bring him with her to her grandma's house nearby. Her grandma has a poodle. I said preferably not bc he doesn't do well with other dogs and hates car rides, but if she has to, to bring his carrier so there's at least some separation if necessary. She says "aww okay then". So, I was hoping and praying the weekend would be alright.
Thursday night - no texts or pics. Friday all day - no texts or pics. Saturday morning, I text to check in. "Oh haha I was about to text you". She sends a picture and he looks anxious. Not out of the ordinary, but I noticed the floors are different than the apartment we dropped him off. I'm assuming she's at her grandma's house -___-
Hubs and I arrive early Sunday morning and instead of waiting until the originally scheduled pickup time, I asked her if we can pick him up in the afternoon. She says "yeah, but we're at my grandma's house and I only have his leash and blanket". GIRL, does that mean you have him around the poodle without the carrier?! She says she'll grab his carrier and we can pick him up at 12:30.
When we picked him up, it was clear her grandma's poodle and my dog were free roaming the house together. Both were fine, but this was definitely against the instructions I gave. She gave us back all his stuff, but also two extra blankets that I thought she accidentally forgot to take out of his carrier. Nope, she thought they were ours. We noticed he looks a little skinnier. I had just taken him to the vet last week and he was 10.6 lbs. After this weekend, he was 9.2 lbs. So idk if he wasn't eating due to stress or if she wasn't feeding him per instructions but I was upset. He finished a whole bowl of water and food when we got home. I texted to ask her how his drinking and eating was when he was with her and she said "perfect". Awesome 🤦🏻♀️
ALL THIS TO ASK -- should I report her?? Or leave a review first?? I always feel weird about leaving public reviews, but I feel like other owners should beware of this sitter AND Rover should know that this sitter is handing off the work to her kids.