The nightmare that is Qantas

I booked a ticket to fly to LAX via Honolulu. I then had a flight from LAX to Bogotá on a separate ticket. Since booking the ticket back in June, I have spent countless hours on the phone to Qantas with issues viewing my booking online. Qantas admitted multiple times that there was a problem, but were not willing to workaround and just said I had to no option but to wait for the flight. Flight time.... Scheduled to fly SYD to Honolulu at 8:20pm. We board on time. We are left sitting on the plane for 3 hours while they tried to fix a technical issue. At midnight, they finally offloaded us. Very minimal information. We are just told to find a hotel for under $300 and they will reimburse us and keep monitoring the app for updates. I called Qantas 131313 and was on the phone until 3:30am and they finally booked me on 10:20am SYD to LAX direct. I'm up at 6:30 to get to the airport. Arrive at the airport to learn the new flight is now delayed 2+ hours. And counting.... I am at serious risk of missing the next flight and of course, Qantas don't care as it is a separate ticket. Qantas have so far compensated me by giving me a $15 food or drink voucher for use in SYD airport. Somewhat insulting! I can't believe Qantas has turned to this much of a laughing stock. Qantas maintenance has now been outsourced to foreign entities, so I'm assuming this is a major contributing factor to the flight delays. 131313 connects to South Africa and they have no knowledge of local Qantas operations to actually help a customer. And they still have the arrogance to charge premium rates and call themselves a premium airline. Their unwillingness to compromise and actually work with the customer for a solution because it might cost them a little more is ridiculous. My only hope now is customers start to chose to fly with an alternative rather than this circus. Problem is, alternatives are limited to none. Before booking with Qantas, look for any possible alternative and use Qantas as a very last resort. I'll definitely be paying more to avoid Qantas in the future. Rant over and safe travels. With anyone other than Qantas!