Can't cashout

I'm new, what am I doing wrong? Everything is verified, PayPal verified and linked, contacted support twice last week but haven't received a response. I can still take studies and once approved it adds to my balance but I can't cashout. Help please 🥺

https://preview.redd.it/2yn9i2qt5xkd1.jpg?width=720&format=pjpg&auto=webp&s=5317de75f7755f434631b6acea333958540f3f61