Dibruno Bros service

Has anyone noticed a sharp decline in the quality of service at Dibruno Bros? I know there have been some changes to the company recently, but the shift is a little jarring. At a very basic level, no one seems to even know that much about their products. I’ve experienced this at the Italian Market and 9th and Chestnut locations.

Any recommendations for other spots where I can try new meats/cheeses without feeling like I’m bothering the employees?