Anyone working at rbc currently? They are giving me hard time to activate my new credit card so i would like advice

It all started when i recieved my new credit card yesterday. I went to activate it online then first thing i know my online access was locked so i caled i verified myself then the woman told me to call again tomorrow. So thats what i did then i waited on hold 1h30 minutes so their robot can tell me they unfortunately cant get my call. Finally i went to a branch with my dl and they still gave me hard time they asked for many more papers and ids for no reasons? And one works for them? I need advice please i dont know weither to forget about it and change banks or am i doing something wrong