Powerflex 400 not starting

Hi everyone, i'm not sure it's the right sub to Post this but i might find the help here, I have a powerflex 400 connected to a compressor controller, the issue is that the drive won't start despite the command frequency is approximately 60hz, the start input state is 1 and the DC bus is 583 V (my power input is 3~415VAC). Can anyone suggest a method to determine where the problem might be please.