First Press Games - anyone else being scammed by them (haven't sent out the order in almost three years, now ignoring e-mails)?

Hey, anyone else having a really bad experience with First Press Games? I placed an order three years ago, and since a couple of the games were pre-orders, they weren't sent out immediately. Fast forward to today, and the games on pre-order still haven't been manufactured, and after sending them multiple e-mails asking for a refund, all I get is crickets--no reply whatsoever.

What would you guys suggest? I don't have a Twitter/X account, but I could make one if bugging them there would help. On FB and YT, they have comments disabled, and you can't message them, either.