Just a friendly reminder to never order from Yokkao

HOLY SHIT the worst customer service i've ever received. My boyfriend ordered me gloves for xmas but got the wrong size by accident. The process to exchange them to the next size up has been....abysmal. For one, they charged him an additional $50 for the next size up. They were overly particular about how they wanted us to send them the pictures of the product, although they specifically asked that it shouldn't be removed from the packaging. Then after they sent him a shipping label, they still charged him for the shipping. It's just been a nightmare to exchange them to the next size up. I finally got a confirmation that they're sending me the right size but they're charging us again for the shipping back to my apartment 😭