Loobed Switches, a negative store experience
I'm posting the following writeup in place of my girlfriend, as she'd rather remain anonymous.
------------
Hi, I am writing this to share my experience with LoobedSwitches. Up until my most recent order, I had no qualms about the service this vendor provided. I only learned at the time that I am writing this that other people had previously shared unfavorable experiences, and I see a similar pattern in their situation to mine.
I had made an order through LoobedSwitches that contained multiple items. When it arrived, I realized that one set of switches was missing. That same day I reached out to LoobedSwitches to resolve this. I was initially hopeful that this would be sorted quickly as the store owner, Chris, had responded to my message quickly. Then it very much did not get resolved quickly.
A rough breakdown of our communication goes as so:
- I initiate contact
- Chris responds
- Resolution is reached
- [Time Elapses; goods not received]
- I initiate contact to inquire about the resolution
- [Time Elapses]
- [Repeat from Step 1]
Earlier on I was offered a refund of the missing item or to wait for it to be shipped out. I chose the latter as receiving the switches was not time-sensitive. The replacement eventually arrived after many months, though it was a compromise as the vendor could only send out a smaller quantity than originally ordered due to issues of low stock. Although it was a lesser amount, I accepted this as that part of the order would be refunded from my total order.
While I should have been relieved to receive the replacement switches, I was shocked to see that the switches were modded rather than the stock version that I had originally ordered. This regrettably all but invalidated the original intent I had for the switches. At this point, I resigned myself to simply informing Chris of the difference, remind him of the refund as I had not received it at that time, and then push no further on the switch replacement matter. The refund was eventually resolved after another follow up.
In most cases I would leave this situation behind me, but I feel that I would be remiss not bringing up my situation.
Ultimately, I would suggest exercising caution when ordering from LoobedSwitches. It feels as if your order either goes well or becomes a test in patience.