Anyone order makeup from Wet & Wild's website Recently?

I ordered the Care Bears set from wetnwildbeauty.com April 6th and the order status is still "on hold"

They don't answer emails and when you call the 1-800 # on the website, it tells you to submit a message through the contact form (that they don't respond to).

PSA: If you haven't ordered from Wet N Wild's website -- don't.