What is it with healthcare here?

I tried for last two months to secure a paediatric appointment for my little one and no one wants to take new patients. Only thing we could do is to take her to emergency and from reviews and others I understand that i have to keep waiting for hours for any treatment if they care to give any. Am i missing something, it’s frustrating to see that they have appointments available on Doctena, but don’t accept patients as they are new..