Need Driving License related help

I made my driving license for MCWOG (Motorcycle without gear) when I was 16 years old. I applied for MCWG and LMV driving license after turning 18. After filing LL application and payment of application money it said I was exempted for slot booking and application was pending at RTO level for document verification, so I thought they would do the rest and issue a learning license to me. But it has been almost 10 months since then and the application is still pending. I don't know what am I supposed to do. I thought about visiting the RTO but it's a government office where nobody tells you anything and they are very rude in case you ask them anything (it's in haryana).
Please guide me what should I do?