[Support]Hands-free voice control issue

Hi everyone,

I recently bought an LG Oled C4 ( bought in EU, Hungary ) and for some odd reason I cannot make the hands-free voice activation to work.

I get the following message:

"The built-in mic switch has been turned off. Please turn the mic switch on to use Hands-free Voice Control" and the toggle is greyed out

screenshot

I looked trough the menu but could not find any option for the microphone and I was wondering if there might be a physicals button ? using the remote the hands-free mode works.

Maybe someone has some information...

I cannot find anything in the manual or googling the internet. LG US support is just bad, they simply refused to help because the tv is bought in EU ( Hungary ) LG Hungary has no idea what to do.

Thank you!