Eve Energy - Unresponsive & Won’t Reconnect

I’ve got a couple of Eve Energy smart plugs (UK version) that have never been converted to Matter firmware and were working fine.

About 10 days ago, they both simultaneously became not responsive in HomeKit. These were the only devices affected.

I tried resetting both, which worked initially, but they quickly disconnected again. It’s not a range issue - everything else is working. It’s almost as though they became obsolete on a timer.

I’ve tried contacting Eve and I’ve had my query acknowledged but - as noted by others here - the response beyond that is a deafening silence. Before the company was bought out, support was a bit perfunctory but at least it existed. The email says response time is “3 work days”, but I’m a week on and there’s nothing.

If this experience is the new normal, I recommend staying well away from Eve products.