JM bullion - Scam or waste of time

I had placed two orders worth $16K from jm bullion ORD-6159,ORD-2792. After tha payment was cleared and the status on their website changed to "Paid & Ready for Shipment", suddenly the next day I received an email that both my orders are cancelled due to internal review process.

I tried talking to an agent as well as a supervisor, both were unhelpful to provide more information as to on what basis the order was cancelled. My name, address and all shipping details exactly matched between my bank details so essentially there is no way this could be messed up in any way. However, the supervisor herself could not understand the reason nor was able to find out more information. I guess she had one line which was from the script, "The AI on JM bullion site does this for secuirty purposes". I mean really?

I added the bank account myself, made the transaction myself if there was a concern JM Bullion could have sent out a call in the first place.

Now I have to go to the bank do the ACH reversal, this is too much of a hectic. I think JM Bullion should really invest in the technology the proper way and stop wasting other people time.

@jmbullion