10 days of resolution confusion

Not sure if I'm being gaslit or the support are trolling me. I received poker 3's in a spin and gold to complete the mission. The mission hasn't completed and it's been over 5 hours since I played the hand. I first got told by support that spin and gold doesn't qualify, after sending evidence that it does I have now been told the mission will complete when I get the cards... This is very frustrating. Can anyone advise where to go from here? Has anyone completed the challenge on mobile via spin and gold?