Kraken support

On April 12, 2024, I made a mistake while sending crypto. I sent FTM from my Ledger to my FTM Kraken address but made the error of sending it over the wrong network. I know it was my mistake, and I realize it wasn’t a smart move.

But I immediately sent an email asking for help, and I quickly received a response, which made me happy. However, to this day, I haven’t heard anything about the progress of my case or how I can personally speak to someone regarding my ticket. I’ve sent numerous emails and made calls to check for updates, but each time, I’m told to be patient and that someone will eventually reach out to me.

I feel like I’m being stalled and currently don’t have much confidence in the process, but I don’t want to give up. Are others experiencing similar issues? I’d love to hear your thoughts. Ticket # 12523515.