It happened…

I got my first 3-star review today. Ive consistently been getting 5-stars reviews and great feedback and then I got this today. I reached out to the buyer to apologize and explain and offered a discount, only to essentially be told there was nothing wrong with it but it was their first time ordering something like this and they didn’t know what to expect.

My listing states everything that is included and has multiple pictures. Their review and their message also don’t align.

I understand everyone is entitled to their opinion and not every review will be stellar, but it still sucks as a newer person on Etsy. This has dragged me down from a 5.0 to a 4.6 - out of star seller range.