Applied for Axis Airtel card - Cant track online and no way to talk to human?

As title suggests, aplied for axis airtel card, and it went pending. (3-4 days ago)

No email, but have sms with application number.

Now i cannot track using that number and the same phone # i used because it says in correct details.

IVRs on axis helpline doesnt have an option to speak to a person, same with chat.

How do i reach a human?