Delivery agents are entitled pricks at times.

Recently I ordered food on Zomato. I was in cast because of an injury. The delivery agent reached the location and asked me to come collect.

I explained him the situation and requested him to kindly reach second floor as I’m not supposed to walk, let alone climb the stairs.

He literally said that’s not his problem and I should ask my neighbours to collect it for me. It was already past 10 in the night.

I reached out to the customer service and they connected me to the delivery agent on conference, understood the problem and asked him to promptly deliver the food on second floor.

The delivery boy hung up after agreeing to it but I was still on call with the customer service rep. I waited and waited. He never showed up. The order was marked as delivered. I waited at the door step for 5 more mins on call. The rep on call tried to call him again and he never answered.

She apologised and said she could return the amount. But I had already taken my insulin. I told her this and she also was helpless. She said maximum she could do was offer another coupon for discount for the next time I order.

I hung up, quickly grabbed whatever was available in the kitchen, made some omelettes and drank some Tropicana from the fridge.

Later when I checked the CCTV footage, i saw that after hanging up, this guy literally flung the food over the compound gate and drove off on his bike. The food went everywhere and rice was on the floor.

This egoistic sadist put my life in danger and wasted food because he wanted to get his way.

I raised a complaint on Zomato again. They said they will take action. Not sure what happened after that.